Frequently Asked Questions

Can I see information on any past orders I've place on the Web?

Yes! Once logged-in you can click on the "My Account" link and view your account. From here you can access your order history by clicking Order Status.

I have a new address or phone number, how can I change this?

Once logged-in you can click on the "My Account" link and view your account. From here you can update your account information by clicking Update Account.

Can I change my password?

Once logged-in you can click on the "My Account" link and view your account. From here you can change your password by clicking Update Account.

How frequently do you update your inventory?

The inventory that's shown is real-time based on orders that have processed.

I need to place a large order that is for more items that you have in-stock. What do I do?

Contact your sales representative at The Icebox and they can work with you to make sure your project is handled to perfection.

I want an item that isn't shown, how can I order it?

If there is an item that isn't shown on this site that you have interest in ordering, contact your sales representative at The Icebox and they can work with you to make sure your project is handled to perfection. We'll be happy to assist you!

Can I ship my order to a PO Box?

Unfortunately, no. All deliveries will come via FedEx/UPS and must be delivered to a physical address.

How long will it take for me to get my order once my order has been placed on-line?

Most in-stock orders ship with-in 1 to 2 business days (inventory permitting). Depending on your shipping method, your order should be delivered within 1 to 4 business days after it ships.

I have a question and I haven't seen it answered in the FAQ. Can call or e-mail someone to assist me?

Yes! If your call pertains to your Web order or to the Web site, please contact us by email at DeltaMuseumShop@iceboxmail.com or by phone at 404-460-1275.

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